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---+!! яРЮРХЯРХЙЮ ОН Support

---++ яРЮРХЯРХЙЮ ГЮ 2009.09-2013.11

щРН БПЕЛЪ, ЙНЦДЮ ХЯОНКЭГНБЮКЮЯЭ ЯЮЛНОХЯМЮЪ БЕПЯХЪ ЯХЯРЕЛШ НАПЮАНРЙХ ГЮЪБНЙ.

еЯКХ АШРЭ ЯНБЯЕЛ РНВМШЛ, РН ЩРН ДЮММШЕ ГЮ 25.08.2009 &mdash; 1.11.2013

гЮ ЩРХ 50 ЛЕЯЪЖЕБ:
   * бЯЕЦН НАПЮАНРВХЙНБ ГЮЪБНЙ: 24
   * бЯЕЦН ГЮЪБНЙ: 3250 (65 Б ЛЕЯЪЖ)
   * гЮБЕПЬЕММШУ МЮ ЛНЛЕМР ГЮЙПШРХЪ &mdash; 3043
   * аНКЭЬЕ БЯЕЦН НАПЮАНРЮКХ:
      * 2045 (67.2%): RomanKondakov
      * 191 (6.3%): яЕПЦЕИ йНПНАЙНБ
      * 170 (5.6%): йНМЯРЮМРХМ йЮКСЦХМ
      * 97 (3.2%): дЮМХКЮ еТХЛНБ
      * 90 (3.0%): юБЦСЯР (ЯЕИВЮЯ аНПХЯНБ)

нАШВМН ХЯОНКЭГСЧРЯЪ ЯКЕДСЧЫХЕ ЯРЮРХЯРХВЕЯЙХЕ БЕКХВХМШ:
   * ЯПЕДМЕЕ
   * ЙБЮМРХКХ/ОПНЖЕМРХКХ

р.Й. МЮ ЯПЕДМЕЕ ЯХКЭМН БКХЪЧР БЯОКЕЯЙХ, РН ЯПЕДМЕЕ АСДЕР Б БХДЕ ДБСУ БЮПХЮМРНБ:
   * ЯПЕДМЕЕ
   * ЯПЕДМЕЕ ЯПЕДХ ГЮЪБНЙ, БПЕЛЪ НАПЮАНРЙХ ЙНРНПШУ МЕ ОПЕБШЯХКН 60 ДМЕИ
нРЙСДЮ АЕПСРЯЪ БЯОКЕЯЙХ:
   * ГЮЪБЙЮ МЮ СЯКСЦС, БШОНКМЕМХЕ ЙНРНПНИ РПЕАНБЮКН БМЕЯЕМХЪ НВЕМЭ АНКЭЬХУ ХГЛЕМЕМХИ. б ПЕГСКЭРЮРЕ КХАН ГЮЪБЙЮ ДЕКЮКЮЯЭ ЯОСЯРЪ ДНКЦНЕ БПЕЛЪ, КХАН ГЮЙПШБЮКЮЯЭ, ЙЮЙ МЕБНГЛНФМЮЪ Й БШОНКМЕМХЧ
   * БПЕЛЪ ДКЪ ГЮЪБЙХ &mdash; ЩРН БПЕЛЪ ЛЕФДС ЕЕ ЯНГДЮМХЕЛ Х ОНЯКЕДМХЛ ХГЛЕМЕМХЕЛ. еЯКХ ГЮЪБЙЮ АШКЮ ЯДЕКЮМЮ ГЮ ДЕМЭ, МН ВЕПЕГ ЦНД Б МЕИ НРЯРЮБКЕМ ЙНЛЛЕМРЮПХИ, РН Б ДЮММШУ НМЮ АСДЕР Я БШОНКМЕМХЕЛ Б ЦНД.

   * еЯКХ БГЪРЭ ГЮЪБЙХ ГЮ ЩРХ 4 ЦНДЮ, САПЮРЭ РЕ, ПЕЬЕМХЪ ЙНРНПШУ ОНРПЕАНБЮКН АНКЭЬЕ 60 ДМЕИ (ОНЩРНЛС ЯРЮРХЯРХЙЮ БГЪРЮ ГЮ ОЕПБШЕ 48, Ю МЕ ГЮ 50 ЛЕЯЪЖЕБ), РН ОНКСВХРЯЪ:
      * 2009-2010: ГЮЪБНЙ &mdash; 627, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 9,1447888645 ЯСРНЙ (БЙКЧВЮЪ БШУНДМШЕ Х ОПЮГДМХВМШЕ ДМХ)
      * 2010-2011: ГЮЪБНЙ &mdash; 506, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 9,2871530374
      * 2011-2012: ГЮЪБНЙ &mdash; 694, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 9,8650955496
      * 2012-2013: ГЮЪБНЙ &mdash; 678, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 6,609526459

---++ рЮАКХЖЮ Я ДЮММШЛХ

б РЮАКХЖЕ ДКЪ ЙЮФДНЦН ЛЕЯЪЖЮ ДЮММШЕ ОНДЯВХРЮМШ МЮ ЯПНЙ РПХ ЛЕЯЪЖЮ, Р.Е. ДКЪ ДЮММШУ МЮ ЮБЦСЯР 2010 ЦНДЮ ДЮММШЕ ХЯОНКЭГНБЮКХЯЭ ГЮ БЯЕ КЕРН 2010 ЦНДЮ.

пЮЯЬХТПНБЙЮ:
   * DATE &mdash; ЙЮЙНИ ЛЕЯЪЖ
   * COUNT &mdash; ВХЯКН ГЮЪБНЙ ХЛЕММН Б ЩРНЛ ЛЕЯЪЖЕ 
   * л &mdash; ЯПЕДМЕЕ ГЮ ЩРНР Х ДБЮ ОПЕДШДСЫХУ ЛЕЯЪЖЮ
   * M60 &mdash; ЮМЮКНЦХВМН, МН ХЯОНКЭГНБЮКХЯЭ ДЮММШЕ ЯН ГМЮВЕМХЕЛ &lt;= 60
   * MR &mdash; ЯПЕДМЕЕ ОН ЛМЕ (RomanKondakov)
   * P25-P90 &mdash; ОПНЖЕМРХКЭ (25-90) ОН БЯЕЛ ГЮЪБЙЮЛ
   * PR25-PR90 &mdash; ОПНЖЕМРХКЭ ОН ЛНХЛ (RomanKondakov) ГЮЪБЙЮЛ
%TABLE{name="support"}%
|*DATE*|*COUNT*|*M*|*M60*|*MR*|*P25*|*P50*|*P75*|*PR25*|*PR50*|*PR75*|*P90*|*PR90*|
|2009-08|26|118.186|14.377|91.806|2.203|6.443|46.175|0.344|3.350|6.443|608.020|10.406|
|2009-09|92|55.129|10.116|22.343|0.426|6.376|21.292|0.125|2.825|10.178|71.979|20.597|
|2009-10|85|40.667|9.631|17.605|0.466|5.833|20.309|0.125|2.217|10.061|52.701|21.292|
|2009-11|75|27.369|8.361|9.905|0.317|3.890|16.281|0.125|1.816|9.134|47.889|21.706|
|2009-12|70|27.661|7.310|21.000|0.273|2.979|12.619|0.153|1.335|6.668|56.205|30.367|
|2010-01|21|29.000|6.396|24.003|0.259|2.249|9.625|0.162|1.254|5.957|56.205|40.009|
|2010-02|57|44.623|8.298|51.087|0.606|3.941|19.280|0.287|2.187|10.333|72.741|65.683|
|2010-03|79|47.886|9.432|48.397|0.794|5.484|19.280|0.661|4.877|17.481|65.683|63.756|
|2010-04|39|47.342|10.176|47.082|0.800|6.086|22.777|0.782|5.766|20.874|85.961|63.756|
|2010-05|50|38.956|10.955|29.739|0.276|6.022|27.169|0.335|4.877|26.814|77.616|56.872|
|2010-06|38|38.350|12.543|30.643|0.528|7.100|33.827|0.528|6.808|30.677|99.753|53.377|
|2010-07|34|35.663|11.012|29.000|0.211|6.535|30.298|0.275|6.502|27.169|65.806|55.155|
|2010-08|33|29.139|8.157|28.632|0.193|4.182|18.298|0.747|4.288|15.287|65.787|65.787|
|2010-09|85|24.840|9.132|19.529|0.690|5.154|18.298|0.747|4.742|15.930|40.941|30.284|
|2010-10|88|39.127|11.096|32.830|1.622|9.012|23.853|1.104|6.785|20.141|89.710|41.078|
|2010-11|63|41.195|10.130|37.837|1.805|7.102|22.107|1.147|5.895|20.134|89.997|64.082|
|2010-12|50|49.317|10.852|51.377|2.100|6.258|26.827|2.042|6.043|26.827|160.673|74.107|
|2011-01|24|47.743|8.479|51.166|1.065|5.110|17.010|1.760|5.890|22.146|160.982|70.831|
|2011-02|55|55.432|10.453|48.034|1.104|5.786|40.794|2.042|5.539|28.118|222.182|176.847|
|2011-03|58|44.967|7.098|25.854|0.962|4.702|14.491|0.962|3.828|12.033|154.164|40.794|
|2011-04|33|38.905|8.215|23.164|0.811|5.259|20.212|0.927|5.049|12.262|149.267|40.794|
|2011-05|55|39.053|7.079|36.316|0.791|4.994|12.303|0.992|5.097|12.015|116.276|82.657|
|2011-06|20|36.749|6.747|46.075|0.772|4.937|10.934|1.140|5.779|10.934|119.835|130.823|
|2011-07|19|36.602|5.958|47.919|0.992|3.860|12.074|1.727|4.988|12.590|76.957|130.823|
|2011-08|33|28.773|9.082|34.173|1.010|5.134|18.265|1.882|7.690|26.979|66.707|98.081|
|2011-09|54|33.638|14.454|34.643|3.538|10.968|27.819|4.604|12.590|27.862|52.871|76.957|
|2011-10|128|28.886|12.010|25.298|3.485|7.821|21.832|3.859|9.221|20.455|47.535|45.930|
|2011-11|165|36.147|9.931|22.378|2.756|6.357|19.033|3.480|6.419|13.986|52.871|37.051|
|2011-12|98|33.958|8.222|20.688|1.943|5.333|13.156|2.389|5.590|11.582|53.118|28.683|
|2012-01|40|43.534|7.800|25.880|1.395|4.942|14.403|2.199|5.135|10.600|68.746|40.532|
|2012-02|59|37.168|10.330|31.336|1.178|4.942|23.478|1.671|6.858|26.625|68.425|62.014|
|2012-03|33|52.607|12.644|40.077|2.074|9.767|33.052|4.073|11.634|36.792|156.197|65.716|
|2012-04|65|36.414|11.768|31.147|0.839|6.940|28.067|1.367|11.568|36.792|73.053|62.014|
|2012-05|21|36.452|9.210|23.557|0.590|6.086|23.947|1.131|7.717|23.947|132.159|47.909|
|2012-06|66|28.614|7.100|25.947|0.284|3.184|13.550|0.590|4.802|18.016|73.053|77.874|
|2012-07|32|33.672|10.285|28.299|0.917|8.179|26.532|2.134|9.930|26.532|83.801|81.172|
|2012-08|19|40.685|9.592|27.123|0.829|7.325|28.014|0.763|6.021|23.884|89.193|81.172|
|2012-09|78|44.739|10.191|12.989|1.107|7.207|28.014|0.829|4.039|15.818|138.293|34.314|
|2012-10|89|38.707|6.687|12.510|0.924|4.003|14.981|0.795|2.694|8.042|102.993|22.197|
|2012-11|80|36.621|6.804|16.160|0.974|4.003|15.992|0.817|1.983|8.285|135.513|39.921|
|2012-12|86|27.354|6.752|17.382|0.858|3.100|14.191|0.817|2.860|11.078|100.811|42.065|
|2013-01|53|23.722|6.020|15.197|0.688|2.505|13.268|0.765|2.713|10.991|72.282|42.043|
|2013-02|63|17.775|5.710|11.273|0.265|2.066|9.230|0.346|2.140|5.628|44.161|24.317|
|2013-03|65|20.139|5.980|10.325|0.504|2.651|11.502|0.850|2.614|5.290|65.327|21.305|
|2013-04|85|20.215|7.686|9.822|0.570|2.759|18.042|0.763|2.400|6.633|57.007|22.333|
|2013-05|41|16.648|7.796|8.320|0.493|2.855|15.665|0.570|2.502|7.600|35.367|22.331|
|2013-06|36|14.964|8.446|9.420|0.318|2.524|20.485|0.215|1.761|6.992|35.367|22.333|
|2013-07|50|8.779|6.417|8.280|0.148|1.920|8.163|0.121|1.095|3.894|24.382|20.608|
|2013-08|25|8.581|5.804|8.806|0.169|1.920|7.063|0.078|1.095|4.840|24.214|40.121|
|2013-09|121|7.199|6.038|6.610|0.281|1.872|6.218|0.440|2.040|4.943|22.130|17.418|
|2013-10|108|5.382|4.941|5.155|0.275|1.473|4.882|0.676|2.040|4.604|14.084|12.215|

---++ цПЮТХЙХ

оПХ ОНЯРПНЕМХХ ЦПЮТХЙНБ САПЮМШ:
   * ОЕПБШИ ЛЕЯЪЖ Р.Й. ГЮЪБНЙ ЛЮКН Х ЯРЮРХЯРХВЕЯЙЮЪ ОНЦПЕЬМНЯРЭ БЕКХЙЮ.
   * ОНЯКЕДМХИ ЛЕЯЪЖ Р.Й. Б ЯХКС ГЮЙПШРХЪ ЯХЯРЕЛШ БПЕЛЪ НАПЮАНРЙХ ГЮЪБНЙ ХГМЮВЮКЭМН АСДЕР МЕАНКЭЬХЛ.

%CHART{ title="means"  type="combo" subtype="line" name="stat-mean" table="support" data="R3:C3..R51:C5" xaxis="R3:C1..R52:C1" legend="R1:C3..R1:C5" width="1000" height="400" yaxis="on" yaxis="on" }%

%CHART{ title="tickets count"  type="combo" subtype="line" name="counts" table="support" data="R3:C2..R51:C2" xaxis="R3:C1..R52:C1" legend="R1:C2..R1:C2" width="1000" height="400" yaxis="on" yaxis="on" }%

%CHART{ title="percentile75"  type="combo" subtype="line" name="p75" table="support" data="R3:C6..R51:C11" xaxis="R3:C1..R52:C1" legend="R1:C6..R1:C11" width="1000" height="400" yaxis="on" yaxis="on" }%

%CHART{ title="percentile90"  type="combo" subtype="line" name="p90" table="support" data="R3:C12..R51:C13" xaxis="R3:C1..R52:C1" legend="R1:C12..R1:C13" width="1000" height="400" yaxis="on" yaxis="on" }%
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