16.01.09 : Customer Support Engineer

• JOB DESCRIPTION:
• Interacting with software divisions, consulting groups, end users in Russia and world-wide
• 2nd level support of fraud management and revenue assurance applications, problem identification, patch delivery
• Track service level agreement at various levels (from customer down to 3rd level support team)
• Respectful and on time communication with customers
• Rigor in support calls administration and support process follow-up
• Follow HP support and development methodology
• Interaction with HP teams/personnel including development teams, support, implementers, etc.

• YOUR PROFILE:
• 2008/2009 Graduate
• Education in technical area
• Knowledge: Linux, scripting languages
• Good English - spoken and written - mandatory requirement!
• Good communication skills
• Ability to work full-time
• About 1 year experience in support and delivery will be an advantage

• BUSINESS ENVIRONMENT:
• Global Delivery Application Services (GDAS Russia Center) is a business unit within HP Services spanning almost the whole world.
• Its objective is to deliver high quality outsourced application services to Hewlett-Packard's customers.
• GDAS Russia Center is quickly developing organization located in Moscow, dealing with application development and management for key Russian and international companies

This job is part of HP Graduate Development Program 2009

 USEFUL LINKS:

• HP Russia Blog
• Learn more about career at HP
• Why work at HP?
• More about HP
• Interested? Send your CV to hp_staffing@hp.com