Issue ? 52. October 2015

Problem Management and Crisis Management: Two Approaches to Managing Organizational Problems

Ph.D., Professor, Deputy Dean, School of Public Administration, Lomonosov Moscow State University, Moscow, Russian Federation.
E-mail: zubat@spa.msu.ru

In the article organizational difficulties are analyzed, based on their potential consequences for an organization, within the frameworks of two closely related by separate disciplines: problem management and crisis management. Problem management is closely connected to strategic planning and is responsible for preventing or minimizing strategy breaks, which have a significant on the company’s most sensitive stakeholders. Inefficient problem management may lead to stakeholders leaving the company thus creating a potential crisis situation. In that case, crisis management must be used to resolve the issue.

Keywords

Strategic planning, stakeholders, problems, strategic break, crisis, problem management, crisis management, social responsibility of business.