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The Help Desk at STScI

STScI maintains a Help Desk. The Help Desk staff at STScI quickly provide answers to any HST-related topic, including questions regarding NICMOS and the Cycle 7 proposal process. The Help Desk staff has access to all of the resources available at the Institute, and they maintain a database of answers so that frequently asked questions can be immediately answered. The Help Desk staff also provide STScI documentation, in either hardcopy or electronic form, including instrument science reports, instrument handbooks, and the like. Questions sent to the Help Desk during normal business hours are answered within one hour. Questions received outside normal business hours will be answered the next business day. Usually, the Help Desk staff will reply with the answer to a question, but occasionally they will need more time to investigate the answer. In these cases, they will reply with an estimate of the time needed to supply a full answer.

We ask that you please send all initial inquiries to the Help Desk. If your question requires a NICMOS Instrument Scientist to answer it, the Help Desk staff will put a NICMOS Instrument Scientist in contact with you. By sending your request to the Help Desk, you are guaranteed that someone will provide you with a timely response.

To contact the Help Desk at STScI:

Send e-mail (preferred method): help@stsci.edu
Phone: 1-410-338-1082 The Space Telescope European Coordinating Facility (ST-ECF) also maintains a help desk. European users should generally contact the ST-ECF for help: all other users should contact STScI. To contact the ST-ECF Help Desk:
Send e-mail: stdesk@eso.org

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stevens@stsci.edu