Support

  Most of our support services are available via the World Wide Web Homepage http://http.hq.eso.org/midas-info/midas.html.

The MIDAS Users Support provides help for users that have problems or questions during installation or usage of the MIDAS system. It answers to questions cannot be obtained locally (e.g. through a manual) or after consulting our FAQ, please feel free to contact us for support. The most convinient and best way to contact us is using the ESO-MIDAS Problem Report Form that enable us to deal the reporting quickly using a set of processing tools. In addition this way of reporting offers us the possibility of maintaining a database of the questions and the update the FAQ listing.

The ESO-MIDAS Problem Form is available via the WWW and via the XHELP Graphical User Interface when running MIDAS. To start this interface enter: CREATE/GUI HELP. In case the ESO-MIDAS Problem Report System cannot be used the MIDAS User Support can be contacted via:

• uucp: midas@eso.uucp
• internet: midas@eso.org
• telefax: +49 89 32006480 (attn.: MIDAS HOT-LINE)

Requests and questions are acknowledged when received and processed as soon as possible, normally within a few days. Also, users are strongly encouraged to send suggestions and comments via the MIDAS Problem Report Form that enables quick processing of your request.

In urgent cases, users can use a special MIDAS Support telephone service at ESO on the number +49-89-32006-456. This line is connected to the MIDAS Users Support which is able directly to answer questions concerning MIDAS or investigate the problem in more complicated cases. Although this telephone service is available we prefer that questions or requests are submitted in writting via the ESO-MIDAS Problem Report Form.

Besides these support services, a newsletter, the ESO-MIDAS Courier, is issued on a regular basis, in principle after each major release.