Request Handler FAQ
Online Retrieval of PI Packs: Frequently Asked Questions
How do I login into the system?
Answer: You can access the service here by entering your ESO User Portal credentials.I don't have access to the ESO User Portal yet. How do I register?
Answer:You can create your new User Portal account here.I have entered the correct User Portal credential, but the system returned the following error message: "The server encountered an unexpected condition which prevented it from fulfilling the request". Could you, please, advise?
Answer: The authentication server is momentarily overwhelmed with requests. Just wait a few of seconds and then reload the page. Also, please double-check that you have entered correctly the full address of the service (http://www.eso.org/requestHandler/pipacks), including the leading triple w.What do the data packages contain?
Answer: The packages contain the raw data belonging to the selected run, the associated raw calibrations, the masters derived from them and the pipeline science products generated from them all. The packages also contain ancillary information such as data reduction reports and plots.
In fact it is the same content of the data packages that