LLC
SPF ENERGIA - SERVIS
Authorized Service Center, ZAO ZEM,
RSC ENERGIA
Authorized Dealer of ZAO ZEM, RSC ENERGIA
For selling household appliances and completing parts
"You
buy our goods, we shall do all other things".
The Limited Liability Company, Scientific - Production
Firm ENERGIA - SERVIS, was established in 1991 with the
participation of the Experimental Machine - building Plant,
S.P. Korolev Rocket and Space Corporation ENERGIA, concurrently
with the output of the first food processors йо1580E under
the SANYO'S license. At that time market relations in Russia
were in their infancy, a total deficit and hyperinflation
were prevailing. Ten years ago in the period of goods famine,
hardly anyone thought of services in the output of the first
products, however, ZAO ZEM RSC ENERGIA had taken quite a
far - sighted decision to assign service department as a
separate subdivision with no dependence upon consumer goods
manufacture and technical inspection department. The service
department was supplemented with the best specialists from
the computer - aided manufacturing department, who knew
thoroughly the enterprise core business and had acquired
a broad experience both in production and management activities.
The service department has stood the test of time, proved
its viability and flexibility in resolving all the problems
it is facing.
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| Specialized shop |
Drawing up requests |
Main lines of ENERGIA - SERVIS activities:
- quality control
- preventive maintenance
- diagnostics
- repairs
- consultations
- creation of regional network
- feedback
- mail-order business
- marketing of finished products
Over the 13-year period we have transformed from the warranty
service shop into a large service department, which deals
not only with the warranty and postguarantee service of
the products labelled ENERGIA; but also acts as an authorized
dealer of ZAO ZEM for selling household appliances. Also
we have created the shop network throughout Russia and CIS
countries.
|
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| Product acceptance |
Detecting faults |
In so doing, consumer interests come first rather than
financial indicators, because close interaction with the
manufacturing plant, design office and process department,
the enterprise-wide technical inspection department allows
to perform product quality analysis, respond quickly to
threshold of defective articles towards its reduction, remove
all defects during introducing products into full-scale
production.
Another job, the service department is concerned with, is
to do some marketing research on determining consumer properties
of the products and making this data available to the manufacturing
plant.
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| Commodity warehouse |
Dealing with correspondence |
Our plant can fulfill its warranty and postguarantee commitments
for our consumers in any part of Russia by forwarding either
article itself or a request for completing parts and expendables
to our address.
Address: 4A, Lenin Street, Korolev,
Moscow Region, 141070
Tel. (fax) (495) 516-54-18, tel. 513-60-59,
e-mail: ENERGIю@ORC.RU
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