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ATUC May 2010 Draft User Requirements for a Science Operations Centre Accommodation and food · On site catered accommodation with full breakfast, lunch and dinner available · Soundproof, dark sleeping area with appropriate heating, air-conditioning and alarm clocks that is suitable for night and day sleeping · Access to snacks and drinks area while observing · Recreational area at the lodge (including access to beverages) Observing · Dedicated, quiet, remote observing area for use only for observers · Reliable remote observing software · Dedicated screens for monitoring weather conditions, telescope and observing · Comprehensive computing facilities with full network access (including printing) · All data reduction software and associated software up to date and available · Up to date documentation on observing and data reduction · Access to video and teleconferencing facilities · Facility for purchasing external hard drives to transfer data · Automatic disk booking for data analysis · Ergonomic desks and chairs · If there is (as has been suggested) a direct video link to the SOC, the observer should be able to turn this off if required. Personnel and Support · Duty astronomer located at the Science Operations Centre providing face-to-face support · Improved training for duty astronomers to ensure there is local expertise in each instrument


· A local "Friend of Observers" to meet and greet observers and give basic orientation · Local person to support data reduction (must be available during working hours) · Clear process for getting help for any problems that arise during observing