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NBX Business Telephone Quick Reference Guide
Put a Call on Hold
While you are on a call, press Hold. The indicator light to the left of a line on hold blinks slowly. To return to the call, press the line button where the call is being held.

Set or Change Your Speed Dials, Call Coverage, Call Pickup, and Phone Lock
See the NBX Telephone Guide or NBX NetSetTM User Help.

Forward Incoming Calls to Your Voice Mail
Pick up the handset and press the FWD MAIL button. The indicator light comes on; all incoming calls ring once and are forwarded to your voice mailbox. To turn the feature off, pick up the handset and press FWD MAIL again.

Transfer a Call
1. 2. 3. While you are on a call, press Transfer. When you hear the dial tone, dial the number to which you want to transfer the call. As soon as you hear ringing, press Transfer (for a blind transfer), or wait until the recipient answers, announce the call, press Transfer, and then hang up. Place or receive a call. Two parties are now on the call. While you are on the first call, press Conference. Listen for the dial tone. Dial the third party, wait for that party to answer, and press Conference again to complete the three-party conference call. Repeat steps 2 and 3 to add a fourth party. At least one party must be internal. The conference ends when the last internal party hangs up. To place your part of a conference call on hold, press Hold. The other parties can talk to each other, but they cannot hear you. (Music on Hold is not played.) To transfer a conference call, see Transfer a Call. To drop the last person whom you added to the conference (for instance, if the called party's telephone is answered by someone else), press Feature + 431.

Do Not Disturb
Pick up the handset and press Feature + 446. All calls go directly to your call coverage point without ringing on your telephone. The display indicates that the feature is active. To turn the feature off, pick up the handset and press Feature + 446 again. Your administrator can program this feature to an Access button.

Make a Conference Call
1. 2. 3.

Call Park -- Park a Call
1. While you are on a call, press the Call Park Access button, or if Call Park is not assigned to an Access button, press Feature + 444. Dial one of the extensions reserved for Call Park. Factory-installed Call Park ranges: NBX 100 601609
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Adjust the Volume
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Handset -- Lift the handset, listen to the dial tone, and press the louder or softer volume control button repeatedly. Speaker -- Press Speaker, listen to the dial tone or your caller's voice, and press the louder or softer volume control button repeatedly. Ringer -- While the telephone is ringing, press the louder or softer volume control button repeatedly.

Ask your administrator if your system has a different range of Call Park extensions. The call is parked until someone retrieves it, the caller hangs up, or the Call Park timer expires. If the extension you chose is busy or the Call Park timer expires, the call returns to your telephone. Press Call Park or Feature + 444 again, and try another extension.

Call Park -- Retrieve a Parked Call
Dial the Call Park extension where the call was parked.

Dial from the Telephone Display Panel
1. 2. 3. Pick up the handset. Press the up or down scroll button on the telephone to view the menu of choices in the display. Scroll up or down to the list that you want: Call Logs (Missed Calls, Answered Calls, Dialed Calls), Directory, Personal Speed Dials, or System Speed Dials. Press one of the three buttons below the display: Slct -- To select the list that you want to see. Back -- Return to the previous menu. Exit -- To leave the display panel menus. Repeat steps 3 and 4 until you see the name or number that you want. Then press Slct to dial the number.
qkrefbus-EN Published: April 2003

Mute a Call
While you are on a call, press Mute. The indicator light is lit and you can hear the caller, but the caller cannot hear you. To return to the call, press Mute again.

Set Internal Calls to Activate the Speaker
Press Handsfree. The indicator light is lit. Whenever an internal call arrives, a tone sounds, and the speakerphone is activated. To turn this feature off, press Handsfree again.

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Create Customized Labels for Your Telephone
Log in to NBX NetSet > User Information > Telephone Labels.

NBX Voice Mail* (Business Telephone) Quick Reference Guide
* If your system uses a third-party voice messaging application, follow the instructions for your application.

Message Playback Options
While you listen to a message, select one of these options: Press Press Press Press Press Press Press Press Press Press Press to listen to the first message or repeat the current message. to save the current message. to delete the current message. to reply to the sender of the current message, if the sender is internal. to forward the current message. to hear date, time, and sender information. to move back 5 seconds in the current message. to pause the current message for 20 seconds. to move forward 5 seconds in the current message. to move to the next message. to return to the main menu.

Initialize Your Voice Mailbox
1. 2. Pick up the handset and press MSG. The NBX voice prompts guide you through the steps to create your password and initialize your mailbox.

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Access Your Messages (Log In to Your Mail Box) from Your NBX Telephone
1. 2. Pick up the handset and press MSG. Enter your password and press #.

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Access Your Messages (Log In to Your Mail Box) from Any Internal NBX Telephone
1. 2. 3. 4. Pick up the handset and press MSG. At the password prompt, press *. At the prompt, enter your extension number. Enter your password and press #.

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Access Your Messages (Log In to Your Mail Box) from an External Telephone
If you can dial your telephone extension directly: Press * during your greeting. At the prompts, enter your extension and password, and press #. If you dial your organization's main telephone number:
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If the Automated Attendant answers, press * * during the greeting. At the prompts, enter your extension and password, and press #. If the receptionist answers, ask to be transferred to your voice mail. Press * during your greeting. At the prompts, enter your extension and password and press #. While you are listening to the message, press 5. After the tone, record an introductory message. When you are finished, press # OR press # immediately without recording a message. At the prompt, press 1 to begin to forward the message. Dial an extension, a voice mail group number, or a one-touch, personal, or system speed number. Press # after each destination number. Add as many destinations as you want. After the last destination number and its #, press #. The system sends your message.

Mailbox Options
1. 2. 3. Pick up the handset and press MSG. At the prompt, enter your password and then press #. Press 9 and then select one of these options:

Forward a Message
1. 2.

Press Press Press Press

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to change your name announcement or personal greeting. to change your password. to create or edit personal voice mail group lists. to enable, disable, or change settings for the Off-Site Notification feature.

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Copyright © 2003, 3Com Corporation. All rights reserved. 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, the 3Com logo, and NBX are registered trademarks and NBX NetSet is a trademark of 3Com Corporation. Other brand and product names may be registered trademarks or trademarks of their respective holders.

For more information about these and additional NBX Business Telephone features, see the NBX Telephone Guide on any screen in the NBX NetSet utility.